Shipping policy

Shipping Policy

Last updated: August 3, 2026

1. Processing & Delivery Time

Orders are processed and dispatched within 1-2 business days of payment confirmation.
Standard delivery takes 5–7 business days after dispatch.
Business days exclude weekends and public holidays.

2. Shipping Fees

Shipping fees are calculated at checkout based on weight, destination, and service selected.
Expedited Shipping: A faster delivery option (if available at checkout) with priority handling and reduced transit time depending on the carrier.

3. International Orders

Duties, taxes, or customs fees for international orders are the buyer's responsibility unless otherwise stated at checkout.
CosmoOtaku is not liable for delays caused by customs clearance.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Use the tracking link to monitor your shipment in real time.

5. Missing / Lost Parcels

If tracking shows "Delivered" but you haven't received your order:
- First check with household members, neighbors, and your local post office.
- If not located within 48 hours of delivery status, contact us at cosmicotaku022@gmail.com with your order number and tracking number.
Claims for lost packages must be submitted within:
- 14 days of the carrier's recorded delivery date (domestic)
- 30 days for international shipments
We will open a carrier investigation and resolve via replacement or refund once the carrier confirms the loss.

6. Delayed Orders

If your order hasn't arrived within the maximum estimated timeframe, contact us with your order number and tracking link.
Please allow up to 7 business days after the maximum estimated window before filing a claim.
We will contact the carrier and offer options: replacement, refund, or re-shipment.

7. Damaged Orders

Inspect your order upon delivery.
If items are damaged, notify us within 7 calendar days of delivery by emailing cosmicotaku022@gmail.com with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging and tracking label
We will evaluate the evidence and, when validated, offer a replacement or refund.

8. Required Proof for Claims

Lost parcel: Order number, tracking number, and any carrier messages.
Damaged parcel: Clear photos of damaged product, packaging, and shipping label; brief description of damage.
Delayed parcel: Order number and tracking link; any carrier updates.
⚠️ Failure to provide proof within the specified windows may delay or invalidate the claim.

9. Returns, Exchanges & Refunds

Please refer to our Return & Refund Policy for full details on returns and refunds.

10. Contact Us

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